Privacy Policy

 At LuxaDerme, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from luxaderme.in (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

Information We Collect  

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Pages viewed

  • Referral sources

  • Interaction with the Site

We collect this information through cookies, analytics tools, pixels, and similar technologies to improve website performance, user experience, and marketing effectiveness.

When you place an order or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details

  • Order history

  • Customer support communications

How We Use Your Information  

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our products, services, and website experience

  • Personalize content and recommendations

  • Detect fraudulent or unauthorized activity

  • Communicate promotional offers, updates, and marketing communications where permitted

Cookies & Analytics  

We use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our Site.

These technologies may be used for:

  • Site functionality

  • Performance analytics

  • Advertising and retargeting

  • Remembering user preferences

You may disable cookies through your browser settings, though certain features of the Site may not function properly.

Sharing Your Information  

We may share your information with carefully selected third-party partners who support our operations, including:

  • Payment processing providers

  • Shipping and logistics partners

  • Website and ecommerce platforms

  • Analytics providers

  • Marketing and advertising partners

  • Customer communication tools

These partners only receive information necessary to perform their services and are expected to handle your data securely and responsibly.

We may also disclose information if required by law or to protect our rights, users, or business operations.

Marketing Communications  

You may receive promotional emails, SMS, WhatsApp communications, or advertisements from us based on your interactions with LuxaDerme or your preferences.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

  • Adjusting advertising preferences on relevant platforms

Data Security  

We implement reasonable administrative, technical, and organizational safeguards to help protect your personal information.

Payments are processed through secure third-party payment providers. LuxaDerme does not store complete payment card information on its servers.

Data Retention  

We retain personal information for as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights  

Subject to applicable laws, you may request to:

  • Access your personal information

  • Correct or update your information

  • Request deletion of your information

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

International Users  

If you access our Site from outside India, please note that your information may be processed and stored in India or other jurisdictions where our service providers operate.

Minors  

The Site is not intended for individuals under 13 years of age.

Updates to This Privacy Policy  

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date.

Contact Us  

For questions regarding this Privacy Policy or our privacy practices, please contact:

LuxaDerme
Valeo Nutra Pvt. Ltd.
8th Floor, B Wing,
I Think Techno Campus,
Pokhran Road No. 2,
Thane - 400607, Maharashtra, India

GST Number: 27AAECV2500R1Z1

Email: cs@luxaderme.com