In case you were wondering...

Shipping

What is the estimated delivery timeline?

Orders are typically delivered within 3–7 business days, depending on your location.

Do you deliver across India? 

Yes, we deliver to most serviceable pin codes across India.

Do you offer complimentary shipping?

Yes, we offer complimentary shipping on eligible orders. Shipping charges, if applicable, will be displayed at checkout.

Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available for selected locations.

How can I track my order?

Once your order has been dispatched, you'll receive a tracking link via Whatsapp & email  to monitor your shipment.

Can I modify or cancel my order after placing it?

Order modifications or cancellations are possible only before your order has been dispatched. Once the order is dispatched we cannot cancel the order. Please contact our support team as soon as possible if you wish to cancel the order.

Can I update my delivery address after placing an order?

If your order hasn't been dispatched yet, we'll do our best to update your delivery address. Please get in touch with us immediately.

Why hasn't my order been shipped yet?

While we strive to deliver your order on time, slight delays may occur during peak sale periods, public holidays, adverse weather conditions, or unforeseen courier and logistics disruptions. If your delivery is affected, we'll keep you informed every step of the way.

What should I do if I experience an issue during checkout?

If you're unable to complete your purchase or encounter any payment issues, please contact our customer support team for assistance.

What should I do if my package arrives damaged or I receive the wrong product?

Please contact our customer support team within 2 days of delivery and share clear photos of the package and product.

Please note: A continuous unboxing video (recorded from before opening the package until the product is fully unpacked) is mandatory to raise any query regarding damaged, missing, incorrect, or tampered products. This helps us verify the issue and resolve your concern as quickly as possible.

What should I do if my order is marked as delivered but I haven't received it?

If your order is marked as delivered but you haven't received it, please contact our customer support team within 24 hours. We'll coordinate with our delivery partner to investigate the issue and assist you with the resolution.

Important: Share the delivery OTP only after you have physically received your package. Never share the OTP over the phone or before the parcel is handed over, as it serves as proof of successful delivery.

Please note: If the OTP has already been shared before receiving the package, the courier considers the order successfully delivered. In such cases, we may not be able to process or resolve claims for non-delivery.

Returns & Refunds

What is LuxaDerme's return policy?

Due to the nature of our skincare products, all LuxaDerme products are non-returnable for hygiene and safety reasons.

However, if you receive a damaged, defective, incorrect, or missing product, please contact our customer support team within the applicable claim window. All claims are reviewed based on the continuous unboxing video and any other supporting evidence provided. If the claim is found to be valid after investigation, we will arrange the appropriate resolution, such as a replacement, return pickup (if required), or dispatch of the missing/correct product, in accordance with our Returns Policy.

How do I request a replacement for a damaged, defective, incorrect, or missing product?

If you receive a damaged, defective, incorrect, or missing product, please contact our customer support team within the applicable claim window with your order ID, a continuous unboxing video, and clear photos of the product and packaging.

Our team will investigate the claim, and if it is found to be valid, we will arrange the appropriate resolution in accordance with our Returns Policy.

How will my refund be processed for a cancelled or returned order?

Once your return or cancellation has been approved, your refund will be processed to the original payment method within the applicable processing timeline ( within 4-5 days ).

How long does it take to process a refund?

Once your return or cancellation is approved, refunds are typically processed within 5–7 business days.

How will I receive my refund?

Refunds are credited to your original payment method. Processing times may vary depending on your bank or payment provider.

Will I receive a refund if I cancel or return my order?

LuxaDerme products are generally non-returnable and non-refundable due to hygiene and safety reasons.

However, if an order is cancelled after dispatch, refused at delivery, or returned to us (RTO), any eligible refund will be processed after deducting ₹175 towards shipping and handling charges.

For approved claims involving damaged, defective, incorrect, or missing products, the appropriate resolution will be provided as per our Returns Policy, with no shipping deduction.

Who bears the return shipping charges?

If the return is approved due to a damaged, defective, or incorrect product, LuxaDerme will bear the return shipping costs.

What if my return request is not approved?

If your request doesn't meet our return policy, our team will explain the reason and guide you on the available options.

Can I exchange a product instead of requesting a refund?

Exchanges are offered only in cases where the product received is damaged, defective, or incorrect, subject to verification.

How can I contact LuxaDerme for returns or refund-related queries?

You can reach our customer support team via email or through the Contact Us page, and we'll be happy to assist you.

Can I exchange a product?

Exchanges are not offered for change-of-mind purchases. They are only available if you receive a damaged, defective, or incorrect product, subject to verification in accordance with our Returns Policy.

How can I contact LuxaDerme for return or refund-related queries?

You can reach our customer support team via email, WhatsApp, or through the Contact Us page on our website. Our team will be happy to assist you.

OG Korean Foot Peel

How do I use the OG Korean Foot Peeling Mask?

Using the OG Korean Foot Peeling Mask is simple:

  1. Wash and dry your feet thoroughly.
  2. Wear the foot masks and secure them using the attached adhesive tabs. For a better fit, you may wear a pair of regular socks over the masks.
  3. Leave them on for 90–120 minutes. Do not exceed 2 hours.
  4. Remove and discard the masks, then rinse your feet with water.
  5. Wait for the peeling process to begin naturally over the next 3–5 days. For best results, soak your feet in warm water daily once peeling starts.

Pro Tip: Avoid pulling off the peeling skin. Let it shed naturally to reveal baby-soft feet in 8–10 days.

How long should I wear the foot mask?

For best results, wear the OG Korean Foot Peeling Mask for 90–120 minutes. Once the recommended time is complete, remove the masks and rinse your feet thoroughly with water. Do not wear the mask for longer than 2 hours, as extended use may cause discomfort.

Can I wear the foot mask overnight?

No. The mask should only be worn for the recommended duration, which is  90–120 minutes,  and should not be left on overnight.

How often should I use it?

For most people, using the mask once every 4–6 weeks is sufficient, depending on the condition of your feet.

Should I soak my feet before using the mask?

No, it isn't necessary. Simply wash and dry your feet before wearing the mask.

Should I continue soaking my feet after the peeling starts?

Yes. Soaking your feet in warm water for 10–15 minutes daily after peeling begins can help encourage the natural shedding process.

Can I moisturize my feet during the peeling process?

It's best to avoid heavy moisturizers until the peeling is complete, as they may slow down the exfoliation process.

When does the peeling start?

Most users notice peeling beginning 3–5 days after use, although timing may vary depending on individual skin conditions.

How long does the peeling process last?

The peeling process typically lasts up to 7-10 days, depending on the amount of dead skin present.

Where will my feet peel?

Peeling may occur on the soles, heels, sides, toes, and other areas where dead skin has accumulated.

Will it remove hard skin and calluses?

Yes. The mask is designed to help soften and exfoliate rough skin, calluses, and dry patches while helping reduce foot tan and odor. It reveals softer, smoother feet in 8–10 days.
For heavily callused feet, use every 4–6 weeks for best results.

Will one use be enough for smooth feet?

Yes. Most users notice baby-soft, smoother feet after just one use. For excessive dead skin or stubborn calluses, regular use every 4–6 weeks is recommended.

Is the peeling process painful?

No. Peeling is generally painless, although some users may experience mild tightness or tingling during or shortly after use.

Can I use it if I have cracked heels?

If your heels have minor dryness, you may use the product. However, avoid using it on deep cracks, open wounds, cuts, or irritated skin.

Who should avoid using this product?

Do not use the mask on broken, irritated, infected, or sunburnt skin. If you have a medical skin condition or diabetes, consult your healthcare professional before use.

Is it suitable for sensitive skin?

The mask is formulated for most skin types, but if you have sensitive skin, we recommend performing a patch test before use.

Can teenagers use the foot peeling mask?

Yes, teenagers can use the product. However, users under 18 should do so under adult supervision.

Can pregnant or breastfeeding women use this product?

If you are pregnant or breastfeeding, we recommend consulting your healthcare professional before using any exfoliating skincare product.

What size does the foot mask fit?

The mask comes in a one-size-fits-most design and comfortably fits feet up to UK 13, US 14, and EU 47.

How many pairs are included in one pack?

Each pack contains one pair of disposable foot peeling mask socks.

Can I reuse the foot mask?

No. Each pair is intended for single use only.

Does it work only on the soles or on the toes as well?

The formula works on all areas it comes into contact with, including the soles, heels, sides, and toes.

Can I use the foot mask on other parts of my body?

No. The product is specifically formulated for use on the feet and should not be used on other areas of the body.

Is it normal if I don't start peeling immediately?

Yes. Peeling typically begins within 3–7 days, but it may take slightly longer depending on your skin's natural renewal cycle.

Can I pull off the peeling skin?

No. Allow the skin to shed naturally. Pulling it off prematurely may cause irritation.

Can I use nail polish or get a pedicure during the peeling process?

Yes, nail polish is generally fine. However, we recommend avoiding pedicures or aggressive exfoliation until the peeling process is complete.

What should I do if I don't experience peeling?

Not everyone experiences dramatic visible peeling. If your feet are already well-maintained, exfoliation may be less noticeable. Following the recommended usage instructions and soaking your feet in warm water can help encourage the process.

Product Guide

What makes LuxaDerme different from other skincare brands?

At LuxaDerme, we combine the best of both worlds - clinically proven, multifunctional skincare inspired by Western science with the gentle, innovative, and hydration-focused philosophy of Korean beauty. Every product is authentically made in Korea in cGMP-certified facilities and thoughtfully formulated with clinically proven ingredients to deliver effective skincare solutions without compromising on skin comfort.

Are LuxaDerme products made in Korea?

Yes. All LuxaDerme products are authentically made in Korea in cGMP-certified manufacturing facilities, ensuring exceptional quality, safety, and manufacturing standards. By combining Korea's skincare expertise with clinically proven ingredients and advanced formulations, we deliver high-performance skincare you can trust.

Why should I choose Korean skincare?

Korean skincare is known for its innovative formulations, advanced skincare technologies, and hydration-focused approach. It combines effective ingredients with gentle formulations to help achieve healthy, radiant-looking skin.

Are LuxaDerme products suitable for all skin types?

Our formulations are designed to be suitable for most skin types, including normal, dry, oily, and combination skin. If you have sensitive or reactive skin, we recommend reviewing the ingredient list and performing a patch test before first use.

Can I use multiple LuxaDerme products together?

Yes. Our products are designed to complement one another and fit seamlessly into your daily skincare routine.

How long does it take to see visible results?

Results vary depending on the product, your skin type, and consistency of use. For skincare products that are part of your daily routine, visible improvements are typically seen after around one skin renewal cycle (approximately 28 days) of regular use. However, some products, such as sheet masks and facial treatment kits, provide an immediate boost in hydration and radiance after just one use, while continued use helps maintain and enhance results.

Do I need to perform a patch test before using a new product?

Yes. We recommend conducting a patch test at least 24 hours before first use, especially if you have sensitive or reactive skin.

Where can I find the full ingredient list and directions for use?

The complete ingredient list, directions for use, and key product benefits can be found on each product page, the product packaging, and our dedicated Ingredient Corner, where you can learn more about the science and benefits behind the ingredients used in our formulations.

Offers & Promotions

Do you offer discounts throughout the year?

Yes. We offer exclusive promotions during seasonal events, festive occasions, product launches, and special campaigns.

Can I use more than one discount code on a single order?

Only one promotional code can be applied per order unless otherwise specified.

How do I know if my discount has been applied?

Your discount will be automatically reflected in the order summary at checkout before you complete your payment.

Do your offers apply to all products?

Some promotions may exclude bundles, limited-edition products, or items that are already discounted. Any exclusions will be mentioned in the offer terms.

Can I apply a discount after placing my order?

Unfortunately, promotional codes and discounts cannot be applied once an order has been successfully placed.

Will I receive a complimentary gift with my order?

Complimentary gifts may be available during select promotions and are offered while stocks last.

Are all prices inclusive of taxes?

Yes. All prices displayed on our website are inclusive of applicable taxes unless stated otherwise.

Can I place a bulk or corporate order?

Yes. We welcome bulk, corporate, and gifting enquiries. Please contact our customer support team for assistance.

Do you offer gift cards?

At the moment, we do not offer gift cards. Stay tuned for future updates.

What happens if my payment is successful but I don't receive an order confirmation?

If you don't receive an order confirmation within a reasonable time, please contact our customer support team with your payment details, and we'll assist you promptly.

How can I stay updated on new launches and exclusive offers?

Subscribe to our newsletter and follow LuxaDerme on social media to receive early access to product launches, exclusive offers, and skincare updates.