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Frequently Asked Questions

SHIPPING FAQs

How can I check my order status?

Once the order is processed by our logistics team, you shall receive the tracking details on email and on message. Please use the details to track your order.

What is the standard delivery time of the product?

The orders may take anywhere between 2-5 working days, depending on your location.
You shall receive your tracking details by the following business day of placing the order on LuxaDerme.in

Whom shall I contact if I have any concerns?

Please contact us on cs@luxaderme.com or WhatsApp us on +91.9769.365.365, and our team shall get in touch with you with an answer.  

What should I do if my shipment arrives damaged?

In case of damaged/ missing product(s), raise a ticket request along with photos and  video within 2 days from the date of delivery, by contacting us on cs@luxaderme.com or WhatsApp us on +91.9769.365.365 so we can best address your concern.

How will I receive the refund for my canceled or returned product?

In case of prepaid orders, money will be returned to the bank account/UPI wallet or where the payment was made within 7 business days.
For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.

Can I cancel my order?

Please call us on +91.9769.365.365 (Mon- Fri - 9 am to 6 pm), and we will help you in canceling the order.
**LuxaDerme reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer. 

What do I do if I’m having trouble making payments online or placing an order?

Please contact us on cs@luxaderme.com or message us on +91.9769.365.365, and our team shall get in touch to help resolve the issue.

Is Cash on Delivery accepted?

Yes, ‘Cash on Delivery’ is available on LuxaDerme.in at an additional courier cost.

Is Free Shipping available?

Yes, Free Shipping available on prepaid orders above Rs. 500
On orders below Rs. 500, there’s an additional shipping charge of Rs. 39.

Bio-cellulose FAQs

What is Bio-Cellulose?

Bio-Cellulose is a natural fiber made out of 100% Naturally Fermented Coconut Jelly.  It is used as a transdermal delivery system to treat burnt skin.  It has the ability to retain water up to 100 times its dry weight. It has the property to infuse  the essence into the skin.

Why are facial masks made from Bio-Cellulose superior to other sheet masks?

Because of its distinct physical properties, Bio-Cellulose masks offer multiple advantages.

1. Best of class amongst sheet masks

2. Latest 4th generation biodegradable Bio cellulose sheet mask 

3. Fluid-holding capacity of up to 100 times their dry weight, so they remain moist throughout use. 

4. Fits like a second skin, moisturizes and infuses its essence better than other sheet masks.

5. Toxin free

How often and when should LuxaDerme face sheet masks be used?

At least twice per week or when needed.

Should I wash my face after application?

Do not wash your face after removal of mask, gently massage the excess serum to the face. 

The serum that remains inside the packet can be used?

Absolutely! The extra serum consists of potent actives, botanical extracts with antioxidants and can be used on the decollete area, hands and elbows.

What is the shelf life of LuxaDerme sheet masks?

Our masks have a 3-year shelf life. Once the foil pack is opened it should be used immediately. 

How will skin feel after application?

After 20 minutes of application, skin feels hydrated, cool, smoother, and softer to the touch.

Will the Bio-Cellulose Mask tear after applying it on the face for a longer period of time?

No, the Bio-Cellulose Sheet Mask won't tear, unlike other paper sheet masks. 

What skin types can use Bio Cellulose Sheet Mask ?

Bio-Cellulose Sheet Mask is suitable for all skin types.

Number of Sheet Masks in one pack ?

Each pack includes one Bio Cellulose Sheet Mask

How many times can one mask be used?

Bio Cellulose Sheet Masks can be used only once.

Can men use the Mask too?

Yes, Bio-Cellulose Sheet Mask is unisex and can be used by both Women and Men. 

How to use use LuxaDerme’s Bio Cellulose Sheet Mask

1. Cleanse your face
2. Need the pouch and take out the sheet Mask, in-between the mesh layers
3. Position it on to your face and keep it for min. 30 minutes
4. Remove the mask and let the essence dry naturally. You can pat the extra essence into your face, hands and elbow.

Product FAQs

Peeling & Exfoliating Foot Mask

What is a foot peeling mask?

It is a foot mask filled with AHA, BHA with 30 botanical extracts to eliminate dry, dead skin from feet over a period of 4 to 7 days.  It not only removes the calluses but also makes your feet soft and supple.

How long does the peeling process last?

It takes about 4-7 days, some people may experience delayed peeling which may take 10 to 12 days.

Where does the peeling occur?

Peeling occurs mostly on the soles and the side of your feet.The level of peeling differs with each individual depending upon their skin type.

How often should the Peeling & Exfoliating Foot Mask be used?

Our mask can be used whenever one notices the build-up of dead skin cells or calluses on feet. In order to keep your feet soft, smooth and supple, it's recommended to use it every 4-6 weeks. The timeframe can change depending on your feet condition. 

What’s the size of the Peeling & Exfoliating Foot Mask?

The Mask comes in a single size -
UK 13
US 14
EU 47

How many pairs of Peeling & Exfoliating Foot Masks in one package?

1 pair in each package

Is it a Painful treatment?

The treatment is not painful as it naturally peels off the dead skin over a period of 4-7 days of using the foot mask.  Do not forcibly peel the skin, let it peel off naturally.

Will the Peeling & Exfoliating Foot Mask remove calluses?

Yes, Peeling & Exfoliating Foot Mask helps remove the dry, dead skin and calluses on the feet.

I have cracks on my heels....can i use it?

As long as your cracked heels are not painful you can use the LuxaDerme Foot Peeling Mask.

Can I reuse it?

LuxaDerme Foot Peeling & Exfoliating Mask is a disposable mask, for one time use.

Does this work only on the sole or even on the toes

LuxaDerme Foot Peeling & Exfoliating Mask helps remove the dry, rough skin from the soles of your feet, including the toes and the top of your feet.

Can someone below the age of 20 years use this product?

We do not recommend using this product below the age of 20 years.

Do we soak our feet even after peeling starts?

Yes, It will help to expedite the peeling process.

Can I wear it overnight?

No, our Peeling Foot Mask is not supposed to be worn overnight, you need to wear the mask for only 90 to 120 minutes and follow the steps written on the package back-side. 

Who should not use this product?

Do not use this product if you are diabetic,  pregnant or are a lactating mother.

Do not use it if you have open sores, cuts and other abrasions on your feet.

Can I use this Foot Mask on some other part of my body

No, our Peeling Foot Mask is made only for the feet and cannot be used on any other body part.

Detox Bio-Cellulose Sheet Mask

What are the benefits of Detox Bio-Cellulose Sheet Mask?

It helps remove dirt and impurities from the skin. It detoxes and hydrates the skin too.

Why should you use a Detox mask?

Skin collects a lot of dirt, dead skin cells, and pollutants throughout the day. Our Detox mask with its patented ingredient Effipulp, protects your skin from potential environmental toxins like pollutants and UV rays and helps remove impurities and toxins from the skin. 

Exfoliate Bio Cellulose Sheet Mask

Is it suitable for oily skin?

Yes, Our Exfoliate gently resurfaces dead cells on your skin and unclogs your pores helping with clear and improved skin appearance.

Under Eye Revive Bio-Cellulose Mask

When should I apply the Under Eye Mask?

It can be applied  in the morning and evening or night or whenever your tired eyes need a rejuvenating boost.

  

Will the under-eye revive reduce my dark circles?

Yes, the application will reduce the appearance of fine lines and puffiness. With regular use it will help reduce the appearance of dark circles.

Who can use this Under-Eye Mask?

Our Under-Eye mask  is an Unisex product and can be used by anyone.

3-step tune-up kit - Revive and Radiate

How does the mask help with pigmentation?

The formulation contains a patented ingredient Neurolight.61G® that helps reduce hyper-pigmentation and brightens the skin. It also reduces melanin production thereby giving an instantly improved Skin complexion.

What is a 3-Step tune-up kit?

It is a mini facial kit containing a cleanser scrub, sheet mask and a booster cream that can be used at home or on the go for an instant radiance and glow in less than 30 minutes.

How often can I use a 3-step tune-up kit?

You can use the LuxaDerme 3-step tune-up weekly for best results. 

What is a booster cream?

Booster cream contains shea butter, niacinamide and galactomyces ferment filtrate that helps enhance and maintain a radiant and glowing skin.

When should I use the booster cream?

You should use the booster cream 3 times, after every 12 hours after using the mask.

3-step tune-up kit - Purify & Protect

My skin is oily and acne prone, will this mask be helpful?

Yes, Our Purify & Protect mask with its ingredient Alpaflor®-  is an organic prebiotic that reduces skin oiliness and tightens pores. This skin actives not only helps reduce sebum levels but also strongly modulates the key bacteria on all facial areas, restoring skin's healthy appearance.


What is a 3-Step tune-up kit?

It is a mini facial kit containing a cleanser scrub, sheet mask and a booster cream that can be used at home or on the go for an instant radiance and glow in less than 30 minutes.

How often can I use a 3-step tune-up kit?

You can use the LuxaDerme 3-step tune-up twice a month for best results. 

What is a booster cream?

Booster cream contains shea butter, niacinamide and galactomyces ferment filtrate that helps enhance and maintain a radiant and glowing skin.

When should I use the booster cream?

You should use the booster cream 3 times, after every 12 hours after using the mask. 

Hand Hydration Gloves

Are LuxaDerme Hand Hydration gloves used to de-tan?

The primary function is to hydrate and moisturize the hands but it does help with reducing the tan.  

Can we sleep after putting the Hand Hydration Gloves on?

No. You can wear it for 20-30 minutes until the serum is soaked completely into your hands. 

Are Hand Hydration Gloves for single use only?

Yes, LuxaDerme Hand Hydration Gloves are for a single-use.

Will the Hand Hydration Gloves make my hands soft?

Yes, after application, the Hand Hydration Gloves will make your hand soft and supple.  

Can we wash our hands after removing the gloves?

We suggest not washing hands for 1-2 hours after using the Hydration Gloves.

How frequently should we use gloves?

We recommend using our Hand Hydration Gloves twice a week for soft, supple and hydrated hands.

Is it safe for extremely dry hands?

Yes, it's very safe. It is a Dermatologist tested and recommended by them. 

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